My Business Skills

I had the amazing privilege to work with extraordinary companies such as PWC, Royal Bank, OfficeMax, Sears Holdings Corporation, Abbott, Hydro-Quebec and many others. As a consultant, I worked in various fields such as telecommunications, energy, IT, the pharmaceutical industry, the manufacturing industry and even the retail industry.

I had the good fortune to be recruited during the Dotcom and move to the United States to work for the first Application Service Provider after which I joined one of the biggest players in cellular operating systems, to bring the Internet into our hands.

I started my MBA in California and completed it in Chicago. During my time in the United States, I gave numerous conferences on project management, change management and process modeling.

I also had the honor of receiving with my team in 2012 the PMI Chicago Project of the Year award.

My immersion in the business world was very rewarding and is part of who I am. These experiences allow me to connect more quickly with businesspeople and make a difference for them much faster.

More information on my professional background is available on my LinkedIn profile

Business Training

Primary training:

  • Bachelor of Business Administration, University of Sherbrooke
  • Master of Business Administration (MBA), Keller Graduate School of Management

Additional business training:

  • Neuroscience pour les affaires, MIT Executive Education, 2022
  • MAPAC, Health and safety training for restaurant, Mai 2013
  • CBPP, ABPMP, 2010
  • PMP, Project Management Institute, May 2006
  • Communication, Design Institute, Chicago
  • Portfolio Management, Chicago University
  • High performing team, OfficeMax University
  • Value Added, Notre-Dame University
  • Project Management and personal skills, Cadence
  • Process Improvement, Rummler-Brache
  • Change Management, Prosci
  • Transition Management, William Bridges
  • 1st time superviseur, AMA training
  • Franklin Covey, FOCUS and 7 Habits
  • Program Management Mastery, Harvard (HBS)

Visit my Health and Wellness Skills page to learn more about my integrative health training.

Clients, Employers and Collaborators

I had the pleasure and privilege to work with great companies:

  • Vendere
  • Kerry, US & Canada
  • SAAQ, Canada
  • Camso, US
  • Phytimpact, Canada
  • Le Monastère des Augustines, Canada
  • Eastman Spa, Canada
  • Ville de Québec, Canada
  • La Capitale Insurance and Financial Services, Canada
  • Familiprix, Canada
  • Royal Trust, Canada
  • PricewaterhouseCoopers, Canada
  • Téléglobe, Canada
  • CP Rail, Canada
  • Abbott, Canada
  • A&G Consulting, Canada
  • Canadian Coast Guard, Canada
  • Sears Holdings Corporation, US
  • OfficeMax, US
  • SAIC, US
  • Openwave System Inc., US
  • USinternetworking, US
  • British Petroleum, US


I gave multiple conferences while in the US and travel abroad as I was recognized for my Business Process Management and Change Management expertise :

  • Ancient Wisdom in BPM – Yoga thinking applied to BPM: ABPMP, October 2012
  • PMI Spring Leadership Breakfast: Fine-tuning the partnership: PMI, July 2012
  • The BA: A Powerful Change Agent: IIBA, Chicago, March 2012.
  • Driving Large-scale Change throughout the Organization: Retail Forum for Process Excellence, Minneapolis, March 2011.
  • Process Governance and Ownership: Brainstorm BPM conference, Chicago, April 2009.
  • BPM at OMX: Casewise User Group, Chicago, May 2008.
  • The marriage of Process and Data Governance: Brainstorm BPM conference, Chicago, 2006
  • Your Project is done: Now What?: Brainstorm BPM conference, San Francisco, June 2005.
  • Transforming Openwave culture to become a process-focused enterprise: Casewise Optimize, London, September 2004.
  • The user adoption challenge: Brainstorm BPM conference, Chicago, April 2004 and, Chicago, May 2004.
  • Management buy-in and user adoption: Brainstorm BPM conference, San Francisco, June 2004.
  • Organizational Change Management: Brainstorm Conference, Chicago 2011 and 2012

Published Papers

I was very active while in the US in the BMP and PMP communities :

Now, I am publishing on:

Visit my blog for all my publications.

Achievement Highlights

Here is a sample of my achievements:

  • Creation, management and sale of OM Prana Holistic Center in three years. The company has demonstrated impressive growth in deploying the first vegan - raw food restaurant in Quebec City with a positive Income Statement the first year.
  • management of several major projects, the last of which brought an $18M investment in the region and the creation of several jobs through the installation of a new aseptic liquid production line.
  • Chance to be part of the .COM wave in the US with jobs at USinternetworking, instigator of the application hosting model, and at Openwave, pioneer in cell phone operating system for internet connectivity.
  • Collaboration with process management leaders such as Andrew Spanyi and Brett Champlain for the launch of the ABPMP organization and the writing of the first published body of knowledge book.
  • The development of a change management course for the BPM Institute under the management of Gregg Rock as well as participation in several of the annual conferences to teach or as a speaker.
  • Managed a PPM migration impacting 5,000 users on time, in scope within a budget of $3.4M. Received PMI Distinguished Project of the Year Award in March 2012
  • Standardized key initiatives reporting across 32 business units providing oversight to $1B in BOP commitment.
  • Developed and rolled out a corporate program management office (PMO) for process improvement initiatives in less than one month. Led program office including 6 direct reports, 100+ indirect reports and reported to Executive Officers.
  • Built a BPM team that generated $4M in additional revenue and 1M of cost avoidance during the 1st year.
  • Re-aligned and led CRM initiatives resulting in a $6M + savings.
  • Introduced innovative ways to perform CRM engagements resulting in 60% profitability increase, customer satisfaction improvement and up-sell. Promoted to establish Siebel Professional Services Practice.
  • Led process reengineering to help a utility company move from a product-centric culture to a customer-centric culture to protect market base in preparation for deregulation.
  • Managed implementation of new processes and Siebel CRM application for a pharmaceutical firm that resulted in a 5% increased market penetration of some of their products.
  • Implemented strategic vision by reviewing the product offerings and defining suitable business processes that supported a growth of 100% in a year, shifted the revenue structure, and increased net income.
  • Received an award from Royal Trust – Global Custody Group for developing and implementing a new system that automated 80% of the production of their financial statements and increased productivity by a factor of five.